What do customers think of your business?
Do you measure your customers' satisfaction with your company and your products or services?
By going thoroughly through your requirements for knowledge about your customers, we put together a questionnaire that is exactly right for you.
When it comes to different customers and different companies there are no standard solutions. The idea is to collect precisely the information that you wish. This is best done by a thorough preliminary work, where we together figure out what you need to know about how your customers view your company.
There are several reasons why it is important to do customer satisfaction analyses. Firstly, there are fewer expenses involved when selling to an existing customer as opposed to a new customer, which can result in increased sales. Secondly, it has been proven that customers who are "very satisfied" are between 6 to 10 times more loyal than customers who are only "satisfied", and with the help of a customer satisfaction anaysis, you easily have an overview of where to focus in order to make even more customers "very satisfied". Finally, "very satified" customers vil be more inclined to recommend your business to others, and that may very well be the best publicity you can get!
To get a better overview of your customers' relationship with your company, we work with a special concept that places your customers in a diagram ordered by satisfaction and loyalty.
This is a diagram that several of our customers are extremely satisfied with, and have integrated in the daily work in order to increase profit on the right customers.